GOV.UK Pay
All Systems Operational

About This Site

Overview of the current status of GOV.UK Pay, including updates on any active incidents.

To subscribe for alerts about disruption to service, select the 'Subscribe to updates' option above, or email us at govuk-pay-support@digital.cabinet-office.gov.uk and we'll add you.

Uptime over the past 90 days. View historical uptime.
Public API Operational
Self Service Operational
Payment pages Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
Stripe Webhooks Operational
Technical Documentation Operational
Worldpay Operational
Google Pay Operational
90 days ago
100.0 % uptime
Today
Apple Pay Operational
90 days ago
100.0 % uptime
Today
Stripe Payouts Operational
90 days ago
100.0 % uptime
Today
Payment emails ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 20, 2025

No incidents reported today.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025
Infrequent connection error affecting a small number of Worldpay payments
Resolved - We have seen a resolution to the earlier issues. If you are still experiencing problems, please contact us through the support email address.
Jan 13, 17:18 GMT
Update - The monitoring period will be extended until Monday 13 January so that we can be fully confident that the incident has been resolved.
Jan 10, 17:10 GMT
Monitoring - We have now identified the root cause: there was a minor update performed by Worldpay's firewall provider, which has caused an issue on a very small number of transactions.
This has been rolled back overnight and as a result we have not seen further occurrences today.
Our team will continue to monitor this for the next 24 hours, before we close the incident.
Jan 9, 17:07 GMT
Investigating - Since 19 December 2024 we have noticed intermittent connection issues for the requests we make to Worldpay. It is occurring for approximately 0.01% of the connection requests we make.

After some further investigation this has shown to affect a very small number of paying users across some Worldpay services. In a one week period, we estimate around 100 payments at random, out of our ~500,000 volume, may fail and require the user to re-try.

Given this low rate, most services have not been affected. We continue to investigate the root cause as a priority and are working with Worldpay. We will provide daily updates and if you need further information please contact govuk-pay-support@digital.cabinet-office.gov.uk.
Jan 8, 14:44 GMT
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Jan 9, 2025
Jan 8, 2025
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

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