GOV.UK Pay
All Systems Operational

About This Site

Overview of the current status of GOV.UK Pay, including updates on any active incidents.

To subscribe for alerts about disruption to service, select the 'Subscribe to updates' option above, or email us at govuk-pay-support@digital.cabinet-office.gov.uk and we'll add you.

Public API Operational
Self Service Operational
Payment pages Operational
Stripe API Operational
Stripe Webhooks Operational
Technical Documentation Operational
Worldpay Operational
Google Pay Operational
90 days ago
99.97 % uptime
Today
Apple Pay Operational
90 days ago
100.0 % uptime
Today
Stripe Payouts Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Resolved - Resolved - our supplier identified the cause of the problem and fixed it at 4:30pm yesterday.

We've seen no further errors and Pay is working as normal.

Sorry for the inconvenience to you and your users.

Sep 21, 10:38 BST
Monitoring - We saw an increase in email delivery failures between:
- 4pm and 4:16pm
- 4:25pm and 4:30pm

During this time paying users might not have received confirmation emails or refund emails. In addition, service users may not have been able to login to the admin tool. If you were unable to login, please try again now.

Emails began to be delivered successfully at 4:30pm.

Our email provider is still investigating the cause of this issue.

We’ll post another update by 10am tomorrow.

The GOV.UK Pay team

Sep 20, 17:12 BST
Update - We are continuing to investigate this issue.
Sep 20, 16:46 BST
Investigating - There was an issue with email delivery between 16:00 and 16:15 today. During this time paying users might not have received confirmation emails or refund emails. In addition, service users may have not be able to login due to issues with 2FA and password reminder email and text message delivery.

Our provider has reported that emails are now being delivered successfully, they are continuing to investigate.

GOV.UK Pay itself is working normally for users making payments.

Sep 20, 16:45 BST
Sep 20, 2023
Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.