GOV.UK Pay
ePDQ refund notifications affected
Investigating - We're investigating problems with ePDQ refund notifications. Refunds since the 1 October for transactions using ePDQ will remain in the "submitted" status, regardless of its actual status.
Oct 20, 12:35 BST

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Overview of the current status of GOV.UK Pay, including updates on any active incidents.

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Public API Operational
Self Service Degraded Performance
Payment pages Operational
Stripe API Operational
Stripe Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2020

Unresolved incident: ePDQ refund notifications affected.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020
Increased number of cancelled payments on Worldpay
Resolved - Worldpay have advised that the issue looks to have been resolved. It is thought that this was a problem with a third party host, who provides card issuers with their 3D Secure solution.
Oct 13, 13:22 BST
Monitoring - The number of cancellations appears to have dropped back to a normal level. We are continuing to speak to Worldpay about this and will continue to monitor the situation.
Oct 13, 11:44 BST
Investigating - We are currently seeing an unusual number of payments moving to a cancelled state across services using Worldpay. We are investigating the issue. Services using other providers are not affected.
Oct 13, 10:04 BST
Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020
ePDQ payment gateway experiencing problems preventing users from making payments
Resolved - ePDQ appear to have been operating normally for more than two hours so we consider this incident to be over.
Oct 9, 16:09 BST
Monitoring - ePDQ no longer seem to be experiencing problems and users are able to make payments for services that use ePDQ.

We will continue to monitor the situation.
Oct 9, 13:27 BST
Investigating - The ePDQ payment gateway is experiencing problems preventing users from making payments. Users trying to make payments for services that use ePDQ are seeing error pages.

Services using other payment gateways are not affected.

We are in contact with ePDQ and will provide updates when we know more.
Oct 9, 13:19 BST
Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.

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