GOV.UK Pay
All Systems Operational

About This Site

Overview of the current status of GOV.UK Pay, including updates on any active incidents.

To subscribe for alerts about disruption to service, select the 'Subscribe to updates' option above, or email us at govuk-pay-support@digital.cabinet-office.gov.uk and we'll add you.

Public API Operational
Self Service Operational
Payment pages Operational
Stripe API Operational
Stripe Webhooks Operational
Technical Documentation Operational
Worldpay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021
Resolved - We have seen a resolution to the earlier issues.

If you are still experiencing problems, please contact us through the support email address.
Oct 22, 14:27 BST
Monitoring - We have seen the platform return to normal conditions from the earlier issues. The GOV.UK Pay team is monitoring the situation and will provide further updates.

If you are still experiencing problems, please contact us through the support email address.
Oct 22, 13:59 BST
Investigating - We're investigating an increase in 504 errors from the Pay API from 13:05.

We will provide updates when we know more.
Oct 22, 13:29 BST
Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Resolved - We have seen a resolution to the earlier issues and have been notified by Worldpay that the service is stable. We can also see a drop-off in errors across services.

If you are still experiencing problems, please contact us through the support email address.
Oct 15, 13:28 BST
Investigating - We are aware of an active incident impacting 3D Secure authentication for Worldpay payments. This is causing some payments requiring 3D Secure to fail.

We've observed this intermittently since 07:05 am

Worldpay's technical resources are working with a third party to identify and resolve the issue. We will provide updates when we know more.
Oct 15, 09:45 BST
Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.