GOV.UK Pay
Monitoring - We've taken steps to resolve the issue and the refund payments that were pending through Stripe are starting to be processed. We will continue to monitor those and mark as resolved when all of them have completed. No action is needed, you can continue to issue refunds in the usual way. If you have any questions on this matter please contact govuk-pay-support@digital.cabinet-office.gov.uk.
Jan 21, 14:28 GMT
Identified - We’ve identified the delay to some Stripe refund payments being paid out and are taking steps to address the issue. Some refunded payments will continue to be delayed by up to 3 business days. This means your users may experience a delay in the refunded money reaching their bank account. No action is needed and you can continue to issue refunds, but be aware of the possibility of slight delays in processing. Any questions please contact govuk-pay-support@digital.cabinet-office.gov.uk
Jan 20, 19:25 GMT
Investigating - We are currently investigating an issue which is causing some refunds for services using Stripe to be delayed. Refunds will be reported as successful in our API and admin tool, but the payment to the paying user may be delayed. We’re working with the relevant parties to resolve and any refunded payments across impacted services should resume as normal.
Jan 20, 15:05 GMT

About This Site

Overview of the current status of GOV.UK Pay, including updates on any active incidents.

To subscribe for alerts about disruption to service, select the 'Subscribe to updates' option above, or email us at govuk-pay-support@digital.cabinet-office.gov.uk and we'll add you.

Public API Operational
Self Service Degraded Performance
Payment pages Operational
Stripe API Operational
Stripe Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2021

Unresolved incident: Delay to refunded payments with Stripe.

Jan 20, 2021
Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.