Intermittent errors with cancellation and refunds on the API

Incident Report for GOV.UK Pay

Resolved

We have seen a resolution to the earlier issues. If you are still experiencing problems, please contact us through the support email address.

Posted Apr 12, 2024 - 16:31 BST

Monitoring

We've deployed a fix and have seen the error rate return to normal levels. We're going to keep monitoring this.

Posted Apr 12, 2024 - 15:39 BST

Identified

We've identified a problem which is causing some intermittent errors when making requests to the API to cancel or refund a payment. We're working on a fix and expect to see a fix in the next few minutes. Errors started at 12:10 UTC.

Posted Apr 12, 2024 - 15:07 BST

This incident affected: Public API and Payment pages.