Stripe services only: Discrepancy in payouts data

Incident Report for GOV.UK Pay

Resolved

This incident has been resolved. We are in touch with service teams who have reported problems.

Posted Sep 25, 2024 - 17:16 BST

Investigating

Stripe reported an incident affecting payouts scheduled from Stripe to United Kingdom bank accounts on September 23 between 10:00 and 11:00 UTC. Payouts subsequently resumed. However, the incident has caused a discrepancy between the amounts stated in the 'Payments to your bank account' csv download and the amount stated in the summary information given on the CSV download page, in the Pay admin tool.

We are investigating.

Posted Sep 24, 2024 - 14:09 BST

This incident affected: Stripe Payouts.