Increase in payment and API errors

Incident Report for GOV.UK Pay

Resolved

We have seen a resolution to the earlier issues affecting payments and api calls between 15:12 and 15:51. If you are still experiencing problems, please contact us through the support email address.

Posted Apr 15, 2024 - 16:17 BST

Update

We are continuing to monitor for any further issues.

Posted Apr 15, 2024 - 16:06 BST

Monitoring

The issue has been identified and was related to application container memory. We have made a fix and are now monitoring. Users should no longer be impacted.

Posted Apr 15, 2024 - 16:05 BST

Investigating

We are investigating an increase in errors. This means some paying users will see a technical error page and some services will be seeing API errors.

Posted Apr 15, 2024 - 15:45 BST

This incident affected: Public API and Payment pages.